Returns and Refunds Policy
Last Updated: [Sep,2023]
Thank you for shopping at viyona.co. We value your satisfaction and want to make your shopping experience as enjoyable as possible. Please read our Returns and Refunds Policy carefully before making a purchase.
1. Returns
1.1. Eligibility: We accept returns on eligible products within [X] days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2. Non-Eligible Items: Certain items are non-returnable, including:
- Items marked as final sale.
- Personalized or custom-made products.
- Perishable goods (e.g., food items).
- Health and personal care items.
1.3. Return Process: To initiate a return, please follow these steps:
- Contact our customer support team at support@viyona.co to request a return authorization.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item to the address provided by our customer support team.
1.4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2. Refunds
2.1. Processing Time: Refunds are typically processed within 15 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
2.2. Refund Method: Refunds will be issued in the same form of payment used for the original purchase. If the original payment method is unavailable, we may issue the refund through an alternative method.
3. Exchanges
3.1. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined in section 1 and place a new order for the desired item.
4. Damaged or Defective Items
4.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within [X] days of receiving the product. We will provide instructions for returning the item or, if applicable, offer a replacement or refund.
5. Contact Information
5.1. Questions: If you have any questions or concerns about our Returns and Refunds Policy, please contact us at info@viyona.co.
6. Changes to this Policy
6.1. Policy Updates: We reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.
Thank you for choosing viyona.co. We appreciate your business, and we are here to assist you with any questions or concerns regarding returns and refunds.
info@viyona.co